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Servicer Complaints Ebbing with Delinquencies

Black Knight’s
Mortgage Monitor report for May took
a close look at complaint trends lodged with the Consumer Financial Protection
Agency (CFPB).  Along with the Five Star
Institute, Black Knight compared complaints with corresponding mortgage servicing
volume from the first quarter of 2013 to the fourth quarter of 2014.

The analysis
found that mortgage-related complaints to CFPB peaked in the first quarter of 2013
at a little under 16,000 and have been trending downward over the past 48
months.  They have generally observed a
seasonal pattern, increasing in the first quarter of each year and then
declining through the next three.

…(read more)

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